Refund Policy
Your satisfaction is our priority. This policy outlines your rights and our refund procedures.
1. Introduction
As a Dutch company, we comply with Dutch consumer laws, including the Wet Koop op Afstand (Distance Selling Act) and other applicable EU regulations. This refund policy outlines your rights and our procedures for handling refunds and returns.
2. Cooling-off Period
Under Dutch law, you have a 14-day cooling-off period (bedenktijd) for distance purchases. During this period, you can cancel your purchase without giving any reason. This period starts:
- On the day you receive the digital content (for digital products)
- On the day you receive the last item (for multiple items)
- On the day you receive the first item (for subscription services)
3. Digital Content and Services
For digital content and services:
- You have the right to cancel within 14 days of purchase
- If you have already accessed or downloaded the content, you may lose your right to cancel
- We will process refunds within 14 days of receiving your cancellation notice
- Refunds will be issued to the original payment method
4. Subscription Services
For subscription services:
- You can cancel your subscription at any time
- Access will continue until the end of your current billing period
- No refunds will be issued for partial months
- You can cancel through your account settings or by contacting our support team
5. Refund Process
To request a refund:
- Contact our support team at [email protected]
- Include your order number and reason for the refund request
- We will respond within 2 business days
- Once approved, refunds are processed within 14 days
6. Exceptions
The right to cancel does not apply to:
- Digital content that has been downloaded or accessed
- Services that have been fully performed
- Custom-made or personalized digital content
- Urgent repairs or maintenance
- Sealed audio/video recordings or computer software that have been opened
7. Contact Information
For any questions about our refund policy, please contact us:
8. Legal Rights
This refund policy is in addition to your legal rights under Dutch consumer law. For more information about your rights, you can contact:
- Consumentenbond (Dutch Consumer Association)
- ACM (Authority for Consumers and Markets)
- European Consumer Centre Netherlands
9. Changes to This Policy
We may update this refund policy from time to time to reflect changes in Dutch law or our business practices. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.